General conditions
GENERAL CONDITIONS
Dalmatian towns d.o.o. | Bože Peričića 26, 22000 Šibenik, Croatia
VAT: 47833587311 | ID CODE-KOD-HR-AB-22-110039626
1. GENERAL PROVISIONS
The general conditions of service provision are an integral part of the Agreement between Dalmatian towns d.o.o.
Bože Peričića 26, 22000 Šibenik, Croatia (hereinafter referred to as the Agency) and the traveler/guest who accepts the offered and selected travel package.
Everything stated in the General Conditions represents a legal obligation for both the guest/traveler and the Agency.
For reservations made 30 or more days before the start of the rental period, the following conditions will apply:
30% advance payment of the total contracted accommodation price is paid immediately by credit card or bank transfer. If you paid by bank transfer, please send a copy of the payment to info@dalmatian-towns.hr. The agency must receive an advance payment of 30% within 2 (two) days. In case of cancellation of the reservation, the guest has no right to refund the advance payment.
From the moment the Agency receives your reservation confirmation via e-mail and you make a partial payment of 30% of the full amount, the reservation is secured. Until the first payment of 30% is made, the accommodation reservation will be unsecured and open for reservations by other parties.
The method of payment of the remaining amount of 70% of the total contracted accommodation price must be confirmed at the time of booking by both parties, the passenger/guest and the Agency. If the payment is made by bank transfer or credit card, the remaining amount must be transferred no later than 30 days before the start of the rental period.
Failure to pay the remaining amount of the contract price within the stipulated period will be considered a cancellation by the passenger/guest.
If there are less than 30 days between the day of the reservation and the start of the rental period, the passenger/guest pays the entire amount of the reservation immediately via credit card or bank transfer.
The agency uses Stripe for online payments.
Stripe is a global platform for online payments, real-time payments, credit and debit cards and other payment methods.
Stripe provides the customer and merchant with secure entry and transfer of entered card data.
All communications are encrypted using Mutual Transport Layer Security (mTLS), and Stripe has dedicated PGP keys for users to encrypt communications with Stripe or verify signed messages they receive from Stripe.
2. DATA PROTECTION
The guest provides personal data voluntarily so that they can be used in the process of booking and realization of the service and in further communication. The agency undertakes not to give the guest's personal data to third parties except for the purpose of providing the service. The guest agrees that his personal data can be used for the purpose of marketing actions of the Agency.
The entry and transfer of personal data and credit card number data is protected by the highest security standards provided by the Stripe system for online authorization of credit cards in accordance with the requirements of cardholders and cardholder brands. Authorization and billing of credit cards is done using the Stripe system for card authorization and billing in real time.
3. OBJECTIONS
The holder of the Agreement has the right to complain due to poor quality of the contracted service. On the day of arrival, the passenger is obliged to immediately complain to the representative of the service provider about the inadequate service and try to find an appropriate solution with him. The passenger is obliged to cooperate with the service provider and the Agency in good faith in order to eliminate the shortcomings of the service. If this is not possible, the traveler is obliged to obtain a written confirmation that he filed a complaint that could not be resolved satisfactorily, and upon his return to inform the Agency in writing as soon as possible, and no later than within 2 days after the end of the contracted service. If the Agency receives a complaint after 2 days, it is not obliged to consider it. The agency is obliged to make a written decision on the complaint within 14 days of receiving the complaint, and may postpone the decision deadline for another 14 days due to the collection of information and verification of the allegations of the complaint. The Agency will deal only with complaints for which it is determined that the cause could not be eliminated on the spot. Until the Agency makes a decision, the traveler renounces mediation by any other person, arbitration by UHPA, judicial institution or providing information to the media.
Online Dispute Resolution (ORS) platform.
4. FINAL PROVISIONS
These general travel conditions are an integral part of the Agreement that the traveler enters into with the Agency.
The traveler and the Agency will try to resolve disputes amicably, otherwise the dispute will be resolved under the jurisdiction of a court with the application of Croatian laws.
GENERAL CONDITIONS
Star-Tim d.o.o. | Address of the business unit-office: Trg na mostu 1 (Punta), 52100 Pula
Company address: Mala Vala 70, 52212 Fažana, Croatia
VAT: 45577664774
1. GENERAL PROVISIONS
The general conditions of service provision are an integral part of the Agreement between Star-Tim d.o.o.
Croatia (hereinafter referred to as the Agency) and the traveler/guest who accepts the offered and selected travel package.
Everything stated in the General Conditions represents a legal obligation for both the guest/traveler and the Agency.
For reservations made 30 or more days before the start of the rental period, the following conditions will apply:
30% advance payment of the total contracted accommodation price is paid immediately by credit card or bank transfer. If you paid by bank transfer, please send a copy of the payment to info@istria-star.com.
The agency must receive an advance payment of 30% within 2 (two) days. In case of cancellation of the reservation, the guest has no right to refund the advance payment.
From the moment the Agency receives your reservation confirmation via e-mail and you make a partial payment of 30% of the full amount, the reservation is secured. Until the first payment of 30% is made, the accommodation reservation will be unsecured and open for reservations by other parties.
The method of payment of the remaining amount of 70% of the total contracted accommodation price must be confirmed at the time of booking by both parties, the passenger/guest and the Agency. If the payment is made by bank transfer or credit card, the remaining amount must be transferred no later than 30 days before the start of the rental period.
Failure to pay the remaining amount of the contract price within the stipulated period will be considered a cancellation by the passenger/guest.
If there are less than 30 days between the day of the reservation and the start of the rental period, the passenger/guest pays the entire amount of the reservation immediately via credit card or bank transfer.
The agency uses Stripe for online payments.
Stripe is a global platform for online payments, real-time payments, credit and debit cards and other payment methods.
Stripe provides the customer and merchant with secure entry and transfer of entered card data.
All communications are encrypted using Mutual Transport Layer Security (mTLS), and Stripe has dedicated PGP keys for users to encrypt communications with Stripe or verify signed messages they receive from Stripe.
2. DATA PROTECTION
The guest provides personal data voluntarily so that they can be used in the process of booking and realization of the service and in further communication. The agency undertakes not to give the guest's personal data to third parties except for the purpose of providing the service. The guest agrees that his personal data can be used for the purpose of marketing actions of the Agency.
The entry and transfer of personal data and credit card number data is protected by the highest security standards provided by the Stripe system for online authorization of credit cards in accordance with the requirements of cardholders and cardholder brands. Authorization and billing of credit cards is done using the Stripe system for card authorization and billing in real time.
3. OBJECTIONS
The holder of the Agreement has the right to complain due to poor quality of the contracted service. On the day of arrival, the passenger is obliged to immediately complain to the representative of the service provider about the inadequate service and try to find an appropriate solution with him. The passenger is obliged to cooperate with the service provider and the Agency in good faith in order to eliminate the shortcomings of the service. If this is not possible, the traveler is obliged to obtain a written confirmation that he filed a complaint that could not be resolved satisfactorily, and upon his return to inform the Agency in writing as soon as possible, and no later than within 2 days after the end of the contracted service. If the Agency receives a complaint after 2 days, it is not obliged to consider it. The agency is obliged to make a written decision on the complaint within 14 days of receiving the complaint, and may postpone the decision deadline for another 14 days due to the collection of information and verification of the allegations of the complaint. The Agency will deal only with complaints for which it is determined that the cause could not be eliminated on the spot. Until the Agency makes a decision, the traveler renounces mediation by any other person, arbitration by UHPA, judicial institution or providing information to the media.
Online Dispute Resolution (ORS) platform.